Contact Us


Have a question about an order you placed? Need further details about one of our amazing products? Trying to initiate a return or exchange?

We Can Help!

Send a detailed email to customerservice @

Include your full name, billing address and/or phone number, order number, and a brief summary of your question or issue. We will respond to your message within 1 business day.

Office Hours
Monday - Friday, 10am - 5pm EST, excluding holidays

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Looking for a specific product or animal, and can't find it on our website? 
Click here to send us a message. We have nearly 1 million products waiting to delight you from our Westbrook, CT warehouse, but there's always room for more!

We look forward to assisting you!